FAQ

WHAT CAN WE HELP YOU WITH TODAY?

How can I open a real account with PalaceFX?

To open a real account click here. Choose the account type that best suits you, complete the online registration, submit your documents and you are ready to start trading.

I forgot my password/login details

There are several ways to reset your password. The easiest way is to click the Forgot password button or reset it via the password retrieval page.

What is the difference between the demo account and the real account?

The demo account’s functionality is similar to the real account. In a demo, you can trade with virtual money, whereas with a real account, before you can start trading, you need to deposit real funds. A demo account is the best way for inexperienced traders to explore the world of Forex trading, where they can learn, practice and try different trading styles.

DEPOSIT & WITHDRAWAL

What is the minimum deposit?

The minimum initial deposit depends on the account type selected, but the minimum to start trading is 250 EUR or GBP.

What can I deposit in?

It is possible to Choose EUR or GBP.

How long does it take to withdraw my funds?

Withdrawal requests are usually processed within 5-10 business days. Please note that withdrawals will only be made to accounts that have completed the verification procedure.

TRADING

How many trading platforms do you offer?

PalaceFX offers WebTrader platforms and mobile platforms for Android and iPhone users.

When is the PalaceFX open for trading?

It is available 24 hours a day from Sunday night until Friday. Check the trading hours by clicking here.

What tradable assets are available?

We offer all major forex pairs, as well as several commodities, indices and stocks. Click here to see all the assets available for trading.

What is the minimum trade size for trading on your platform?

The minimum trade size in webtrader is 0.01 lot.

What leverage do you offer?

The Leverage available for trading is up to 1:200 depending on the account type. For leverage amounts in other assets, please contact your account manager.